# Lucia Ukpokolo - Aspiring Product Manager
Source: https://hello.cv/luciaukpokolo
Lagos

## Links
- LinkedIn | http://www.linkedin.com/in/lucia-ukpokolo-4224b0370

## About
Aspiring Product Manager with over 5 years of diverse experience spanning sales, operations, administration, and education, currently pursuing a Product Management certification at ALTSchool Africa. Proven ability to lead product revival projects, leverage agile frameworks, and drive outcomes through data-driven decision-making. Passionate about solving real-world problems with digital products, combining user-first thinking with strategic execution to deliver tangible value.

## Work
### Product Strategy & Execution Lead (Clubhouse App Project) | ALTSchool Africa
Led the strategic execution of a product revival project for the Clubhouse App, focusing on enhancing user engagement and defining key success metrics.
- Conducted in-depth user research to identify critical engagement drop-off points, informing strategic product enhancements.
- Defined a clear product vision, success metrics, and a North Star Metric (Weekly Active Rooms) to guide development and measure impact.
- Built a quarterly roadmap, prioritizing monetization features, content formats, and moderation tools to drive product growth.
- Authored detailed user stories with edge cases and acceptance criteria using Trello, streamlining development processes and ensuring clarity.
- Simulated Agile sprints, including estimation and sprint reviews, to optimize development cycles and ensure efficient delivery.
- Delivered compelling stakeholder presentations via Google Slides, securing buy-in and aligning cross-functional teams within two meetings.
- Collaborated cross-functionally with QA, communications, and launch teams to ensure seamless release readiness and successful product deployment.
### Virtual Assistant Intern | Revslon
Provided comprehensive administrative and operational support, enhancing executive productivity and streamlining business processes.
- Planned a 5-day Paris itinerary for business travel, significantly boosting executive productivity and logistical efficiency.
- Designed a winning business proposal presentation using Google Slides, contributing to effective client engagement and project acquisition.
- Automated scheduling processes, improving response time by 20% and enhancing overall operational efficiency.
- Supported reporting and follow-ups with stakeholders via Google Docs & Slack, ensuring timely communication and project progression.
### Sales Executive | Azapay
Drove product awareness and customer acquisition, leveraging feedback to influence product improvements and achieve sales targets.
- Increased product awareness by converting over 100+ prospects, resulting in a 15% growth in new signups.
- Collected and documented critical customer feedback, directly influencing product updates and enhancing user satisfaction.
- Maintained robust CRM tracking and delivered weekly performance reports, providing data-driven insights for strategic sales planning.
- Boosted fintech sales pipeline and customer success by integrating feedback loops into the sales process, enhancing conversion rates.
### Operations Manager | Suzievick Beauty
Streamlined operational workflows and enhanced customer satisfaction through strategic process implementation and team management.
- Created over 5 Standard Operating Procedures (SOPs) for bookings, inventory, and staff shifts, significantly increasing workflow efficiency.
- Implemented a customer feedback log, which improved service ratings by systematically addressing client concerns.
- Managed staff onboarding and product restocking processes, ensuring alignment with business goals and operational readiness.
- Coordinated marketing initiatives that led to a 10% customer retention boost, enhancing client loyalty and business growth.
### English Teacher – Primary School | Iyanu-Olu Group Of School (NYSC)
Developed and delivered engaging educational content for primary school pupils, fostering improved student engagement and learning outcomes.
- Developed comprehensive lesson plans and performance reports for over 30 pupils, ensuring tailored educational progression.
- Integrated storytelling and games into curriculum delivery, significantly improving student engagement and retention of learning objectives.
- Conducted regular assessments that helped tailor learning objectives for learners, maximizing student comprehension and academic progress.
### Operations Manager | Angel Sent Hotel
Managed hotel operations, optimizing resource allocation and implementing systems to enhance efficiency and guest satisfaction.
- Managed room assignments, vendor relationships, and maintenance operations, ensuring seamless hotel functionality and guest comfort.
- Implemented a reporting system that reduced staff absenteeism by 25%, significantly improving team reliability and operational productivity.
- Handled guest escalations and bookings, consistently improving customer satisfaction scores through effective problem resolution.

## Education
### ALTSchool Africa | Product Management
### Ambrose Alli University | English and Literary Studies

## Languages
- English

## Skills
### Product Management
Proficient
- Agile Methodologies
- Sprint Planning
- Product Roadmap
- Backlog Creation
- User Research
- Persona Development
- Stakeholder Communication
- SOP Documentation
- Workflow Optimization
- Success Metrics
- KPI Tracking
- Cross-Functional Collaboration
- Adaptability
- Wireframing
- Prototyping
- UI/UX Testing
- UX Teardown
- Comparative Analysis
- Data-Driven Decision Making
- User-First Thinking
### Operations & Administration
Proficient
- Workflow Efficiency
- Process Improvement
- Scheduling Automation
- Reporting
- Vendor Management
- Logistics Planning
- Customer Service
- Team Management
### Sales & Business Development
Proficient
- Prospect Conversion
- Customer Feedback Collection
- CRM Tracking
- Performance Reporting
- Sales Pipeline Management
- Customer Retention
### Software & Tools
Proficient
- Miro
- Figma
- Trello
- Google Slides
- Google Docs
- Slack
- CRM Software

## References
### Available upon request
Available upon request

## Projects
### E-commerce App Wireframing & Prototyping
https://N/A
Designed a comprehensive 3-screen e-commerce application wireframe and created interactive prototypes for UI/UX testing.
### Fintech App UX Teardown & Comparative Analysis
https://N/A
Conducted a detailed UX teardown and comparative analysis of money transfer flows across leading Fintech applications.

## Source
Read this profile on Hello.cv: https://hello.cv/luciaukpokolo
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