Lucia Ukpokolo

Conducted in-depth user research to identify critical engagement drop-off points, informing strategic product enhancements.

Defined a clear product vision, success metrics, and a North Star Metric (Weekly Active Rooms) to guide development and measure impact.

Built a quarterly roadmap, prioritizing monetization features, content formats, and moderation tools to drive product growth.

Authored detailed user stories with edge cases and acceptance criteria using Trello, streamlining development processes and ensuring clarity.

Simulated Agile sprints, including estimation and sprint reviews, to optimize development cycles and ensure efficient delivery.

Delivered compelling stakeholder presentations via Google Slides, securing buy-in and aligning cross-functional teams within two meetings.

Collaborated cross-functionally with QA, communications, and launch teams to ensure seamless release readiness and successful product deployment.

Planned a 5-day Paris itinerary for business travel, significantly boosting executive productivity and logistical efficiency.

Designed a winning business proposal presentation using Google Slides, contributing to effective client engagement and project acquisition.

Automated scheduling processes, improving response time by 20% and enhancing overall operational efficiency.

Supported reporting and follow-ups with stakeholders via Google Docs & Slack, ensuring timely communication and project progression.

Increased product awareness by converting over 100+ prospects, resulting in a 15% growth in new signups.

Collected and documented critical customer feedback, directly influencing product updates and enhancing user satisfaction.

Maintained robust CRM tracking and delivered weekly performance reports, providing data-driven insights for strategic sales planning.

Boosted fintech sales pipeline and customer success by integrating feedback loops into the sales process, enhancing conversion rates.

Created over 5 Standard Operating Procedures (SOPs) for bookings, inventory, and staff shifts, significantly increasing workflow efficiency.

Implemented a customer feedback log, which improved service ratings by systematically addressing client concerns.

Managed staff onboarding and product restocking processes, ensuring alignment with business goals and operational readiness.

Coordinated marketing initiatives that led to a 10% customer retention boost, enhancing client loyalty and business growth.

Developed comprehensive lesson plans and performance reports for over 30 pupils, ensuring tailored educational progression.

Integrated storytelling and games into curriculum delivery, significantly improving student engagement and retention of learning objectives.

Conducted regular assessments that helped tailor learning objectives for learners, maximizing student comprehension and academic progress.

Managed room assignments, vendor relationships, and maintenance operations, ensuring seamless hotel functionality and guest comfort.

Implemented a reporting system that reduced staff absenteeism by 25%, significantly improving team reliability and operational productivity.

Handled guest escalations and bookings, consistently improving customer satisfaction scores through effective problem resolution.